In both business and personal settings, making a good first impression is essential. In business, whilst creating a great impression on prospective clients might be uppermost in our minds, future team members, suppliers and investors will also meet us for the first time, and form opinions which will be important to us. Check out this ...

Business Life can be tough, even soul-destroying. I know, I've been there. For a sole owner, carrying 1.1 million dollars of debt was NO fun. It created a ton of anxiety. Sometimes it was hard to get out of bed and start the day. Know that feeling? What turned it around for me was to ...

Sarah was a key player in my team, but she had become unpopular, demonstrating a lack of feeling towards others in moments of truth that required caring and sharing. The team was stressed and unhappy. I realized that her behavior had strayed from one of our agreed values-empathy, and it was time to provide some ...